TITLE: Spa --Guest Services Agent REPORTING RELATIONSHIP: Reports directly to and under the supervision of the Spa Director and Spa Lead Guest Services Agent. OVERVIEW: The Guest Services Agent is responsible for the Spa front of house operations. POSITION DESCRIPTION: Primary Assignments include, but are not limited to, providing a warm introduction to the guests spa background, reserving/conf...
TITLE: FRONT DESK AGENT REPORTING RELATIONSHIP: Reports directly to the Front Desk Supervisor on Duty or in his/her absence, the Front Office Manager or Guest Services Manager. POSITION DESCRIPTION: Provide courteous guest service; respond promptly to guest questions, complaints or requests, with a friendly, genuinely hospitable and caring attitude. To make sure that every guest leaves the regi...